Customers pay for shipping after their order is complete. We strongly recommend White Glove Delivery as the safest and best way to deliver your table. See below for other delivery options.
“White Glove Delivery” means delivery to your residence and set up in the room where you want it. They unpack the table (trust me, we’ve done that ourselves more than a few times, and you don’t want to!) and attach the legs. They then remove all the packing material before they leave. If anything happens to your order while in transit (for example, the delivery truck is in an accident, or they simply scratch a leg while going through a doorway) they make it right. They’re like magical fairies who put your table where you want it and leave no trace of themselves.
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We have negotiated a lower rate for our customers by handling the collections. The price is totally worth it! See photos below.
White Glove Delivery may take up to 4-9 weeks depending on your location. There is no automation for handling your precious game table! Only people move the boxes, not forklifts or conveyor belts. It can take up to two weeks for your order to move from the factory to the logistics company, and scheduled within their system with other deliveries to your area. Then it depends on how often they are in your area. For example, deliveries to North Dakota may only happen every other month while deliveries to the Los Angeles, CA, area may happen every other week. Then the carton is handed over to an end mile delivery company specializing in furniture who inspect your order for any damage, repair dings if needed, and then call you to arrange a delivery date and time.
For this service the logistics company has certain rate, which is further reduced from traditional White Glove Delivery fees because of our negotiation with the service. We handle payments for our customers because of our experience with the game table industry and online retail, but it is not our company performing the service. We simply get a better rate for you this way.
Note there is a base fee per shipment, so it is much less expensive to ship multiple items at one time than individually. Remember the price also covers setting up a delivery time, standard installation, and clean up. Additional fees may apply for situations outside the norm such as having trouble contacting you by telephone, not being able to park near the residence, navigating stairs, and the like. You may need to sign a waiver if any passages (stairs/doorways) do not allow enough clearance for the product to pass through with normal handling. The delivery personnel assess this on site.
On the day of delivery you will want to inspect your table thoroughly and note any scratches it may have received while in transit. Like we said above, they will repair these at no cost to you. If you find damage after signing their delivery form they are under no obligation to fix it. Also be sure that they match the legs of the table to the correct corner braces upon assembly. If you have any questions about your table during delivery, when in doubt, text a picture to Jodi Black at (828) 276-2390!
Your other options are to receive the table by freight at a loading dock or driving to Hickory, NC to pick it up from our office.
We have also recently implemented “curbside delivery” for those who want a faster residential option.
Curbside means exactly that—the freight delivery company is under no obligation to move your crated, cartoned table to a porch or covered area in inclement weather. You will be responsible for uncrating, unpacking, moving, and assembling your table. Instructions for assembly are found here: https://carolinagametables.com/game-table-assembly/
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The delivery service first unboxes your table and inspects all the pieces, then wraps them in furniture pads for shipping to your home. Here are the wrapped legs of a Tablezilla. Sometimes they put the pieces back into our carton for delivery.
The table top and table lid are also wrapped individually and moved into your home by professionals.
Next they install the table legs. These are secured with three sturdy bolts to a metal frame and are easy to remove, should you need to move your table after installation.
The second hardest part? Flipping Tablezilla! The first hard part is getting it into your home.
If you plan to move Tablezilla into a room only accessed by a stairwell, we recommend you mock up an 8 foot long, 4.83 foot wide, and 5 inch thick piece of cardboard and try it yourself first. Usually any stairwell built in the past 20 years is fine–if a six foot tall person doesn’t need to duck their head then there may be room.
One Tablezilla has become the family Dining Room table because it would not fit down the stairs to the game room. It matches her china cabinets and wall trim pretty well, though, so it might not have been a mistake on his part after all!
The final product: Tablezilla in your home and ready to play.