Game Table ShippingBNR Support2023-09-13T13:50:20-04:00
It’s important to note that our Express Program production time is about 2 weeks, and our standard production time is about 6 months. Shipping is invoiced after production ends.
Holiday Delivery and Covid Warning: With cooler temperatures come normal shipping delays as the volume of furniture deliveries increase in preparation for the holidays. We’ve heard of labor shortages in the shipping industry which are increasing the delays in shipping time and communication to our customers. Please be kind and patient, but if you have experienced an undue delay reach out to us at Info@CarolinaGameTables.com so we can follow up with the delivery agent on your order.
The freight service leaves a large crated box at your curb. There is no installation with this delivery. We insure your package, but our experience with freight customer service is frankly awful—you have been warned! Read about Assembly here.
LTL Freight Delivery: 2 weeks
A loading dock capable of receiving a 53′ semi truck is required at the end destination. There is no installation with this delivery. Read about Assembly here.
Pickup from our Hickory, NC Showroom: 2 weeks and FREE
We need time to get your cartoned table to our loading dock, as the factory is off site, then you can meet our office staff to pick it up at no charge. Our Hickory, NC showroom continues to operate by appointment only. Read about Assembly here.
You can read more in the following links:
Assemblyof a Carolina Game Table, including dimensions of the carton to make sure it fits your vehicle!
Cleaning a Carolina Game Table to prevent the spread of disease and to protect your investment.
and a page about our Construction, including a Spec Sheet you can download with all table dimensions and options.
Customers may ask for an update on their order at ANY TIME by emailing Info@CarolinaGameTables.com. Otherwise, we find a “hands off” approach works best for most customers. Emailing customers too often results in our emails flagged as spam, customer complaints, and crucial emails go unread. Thanks for understanding.
White Glove Delivery
In most cases, the White Glove Delivery service uses an end mile delivery team specializing in furniture to handle final delivery. Most deliveries go smoothly and everyone is satisfied. But just in case, please read the following warning, which we will repeat during final inspection to customers anticipating a delivery:
If you encounter a problem during delivery, you must note it in writing before the delivery team leaves. They assume NO RESPONSIBILITY unless it is in writing and noted by the end mile delivery team. You may also speak to their logistics team customer service agent — they’ll have a free number you can call. Please have a responsible adult present to receive delivery.
If you have any questions during assembly, text a photo to owner Jodi Black’s cell phone at (828) 276-2390.
Please note we cannot offer any timeline or exact tracking for the below process.
At final inspection, we’ll email you to confirm your address and go over rates and delivery options.
Once your order is completewe’ll invoice you for delivery.
Once your invoice is paid we contact the shipper to pick up your order from the factory.
They’ll call you to schedule a delivery day and time. It may take 4-8 weeks for them to enter the order in their system prior to calling. You can email Info@carolinagametables.com for an update during this time (but it’s just us asking them, too).
Before calling you, the carton will progress from NC to your region and transferred to an end mile delivery team.
They’ll open the carton and assemble the order to check it. You will be notified if there’s any delay here. Pieces are packaged for delivery.
They’ll arrive on the day and time agreed upon, set up the table and any other items, and remove all trash. You’ll be asked to sign that the installation went smoothly (if it did not, please note that in writing, contact the delivery customer support, and let us know–see warning above). You can text owner Jodi Black at (828) 276-2390 if you have any concerns at delivery.
Curbside Delivery is significantly faster than White Glove Delivery. We crate all Curbside Delivery orders due to the potential for damage because of how fast it is shipped. We recommend White Glove Delivery for the safest shipping option.
Refer to the Assembly page for instructions. You will need to uncrate your carton first, so have a crowbar handy!
LTL (Less Than truck Load) Delivery is only to a loading dock. If you have access to a loading dock and can then move it into your home, email Info@CarolinaGameTables.com with the loading dock address.
Pickup From Hickory, NC
We will make arrangements to meet you for local pickup from our showroom in Hickory, NC. Some customers have made their own arrangements for pickup and delivery, like through Uship.com. We do not charge for the service of meeting you to pick up your order.
Please arrive with two people to help us move the carton.
Also, make sure any driver picking up for you knows the dimensions of the carton. It must fit *through* the opening of the vehicle. Plenty of people only measure the interior space and not the door’s opening! You can find these dimensions on our Assembly page.